Refund Policy


Our policy lasts 30 days. If 30 days have gone by since your purchase, unfortunately, we can’t offer you a refund or exchange.

To be eligible for a return, your item must be unused and in the same condition that you received and with a manufacturing defect or damaged. It must also be in the original packaging. 

Return costs are paid by our costs only if the jewel(s) have a manufacturing defect, otherwise they will be at your expense. In case you buy an item in sale, the return can be only accepted in case of manufacturing defect.

Unique return adress :

Paula Reis Watches

22 Calle el escorial, Apt 1-1

28004 Madrid SPAIN



Once your return is received and inspected, we will send you an email to notify you that we have received your returned item. We will also notify you of the approval or rejection of your refund.

If you are approved, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within a certain amount of days.



If you haven’t received a refund yet, first check your bank account again.

Then contact your credit card company, it may take some time before your refund is officially posted.

If you’ve done all of this and you still have not received your refund yet, please contact us at